Contact

Professional Status

Employed
Just looking around

Experience

Head of web & multichannel platforms

APRIL GROUP
Since february 2014
  • head of design, implementation and running of all the sales platforms
  • Definition and implementation of the multichannel strategy, and digital sales for brokers
  • Constant improvement of digital process
  • Management of project teams / Business Analysis / IT Project Management / Solutions Designers (+/- 30)
  • Head of digital strategy for sales and customer journey
  • Product owner of digital products and processes for retail customers
  • Product design Management for sales tools
  • eCommerce processing functional designer
  • Designer of multichannel sales tools based on full web technology and architecture.
  • Management of project teams / Business Analysis / IT Project Management / Solutions Designers

Strategy Senior consultant banking & Telecom

Altéir consulting
January 2007 to 2009
  • Advice, strategy and organization in the conduct of customer relationship projects, web back office, eCommerce & call center, primarily in banking and telecom
  • Companies : Banque Casino, Laser Cofinoga, Caisse Nationale des Caisses d'Epargne, SFR, SFR service client, NRJ Mobile

e-distribution project Manager

Louvre Hôtels
January 2004 to 2006
  • Product owner of centralized phone and web reservations,
  • Head of call center reservation
  • Head of GDS settings and optimization (Global Distribution System)
  • Direct sales activity manager
  • Head of operational performance (multi sites)

Head of call centers

Cegma Topo
January 1998 to 2001

Skills

  • E-business
  • Multi-channel Retail
  • Channel Strategy
  • E-commerce
  • Sales solutions
  • Product Design
  • Sales Performance
  • User Experience
  • Team Management
  • Product Innovation
  • User Interface Design
  • Functional architecture
  • Telecommunications
  • Français
  • Anglais

Interests

  • New technologies, design, contemporary art, photography, travel, electronic devices, Paris, New York, wine ...
  • Basically geek, hedonistic, rational, creative...
  • I enjoy my few obsessive-compulsive disorders who have often helped me ;-)